All items on sale in our site are new and carefully packaged to be delivered with specialized couriers.

Most of our products are tailor-made, with the exception of solid wood doors which are available in stock with standard sizes and can be shipped within 3 weeks from the order.
Delivery times are indicated within each product data sheet.

The products purchased on the Idoors site can be paid using the Paypal circuit and the main credit cards or by bank transfer (the order will be processed when the bank transfer enters our account).
Payment can also be paid in installments by selecting the Almapay payment method.

For each order placed and sent, an invoice will be issued, indicating the tax code if private or the VAT number if company or professional.
For all orders, the invoice will be sent per e-mail. In case of non-receipt, it is possible to request a copy by sending an e-mail to info@idoors.it

The material ordered on our website is shipped with specialized couriers.
All our shipments are covered by insurance according to the regulations in force.
Shipping costs are calculated automatically based on the weight and volume of the products purchased and are charged to the customer. When we dispatch the material we will send you an e-mail containing the shipment details.
Goods are always delivered to the street level.
Requests or special needs must be specified during the purchase and / or agreed with the customer service.

The express courier that we use to dispatch boxes delivers on average within 24/48 hours.
The carrier used to ship the pallets delivers in 3 – 4 working days from the day after collection. If your address is in disadvantaged and / or more difficult to reach, times may be longer. Delivery times in Europe vary from 3 to 10-15 days, depending on the destination.
You can also choose to collect the goods directly in our warehouses in Pordenone, selecting the option EX WORKS


The delivery address may be different from the billing address, just indicate it during the registration process or communicate it later via e-mail.

If the product is faulty or the goods/packaging is damaged, please sign it as “Goods unchecked”, detailing the reason of the reserve (broken package, damaged tape, etc.), as also indicated in our sales conditions, otherwise we can’t report it to the insurance.

It is necessary to notify it to our customer service in writing, within and no later than 3 days after goods receipt.

To cancel or change an order please communicate your choice by telephone or e-mail as soon as possible and in any case within 24 hours after the order confirmation.
In this case Idoors will refund the full amount using the same channel used for payment, minus the management fees (€ 35.00), or will issue a voucher of the same value for a new purchase on the site.

Our doors, with the exception of solid wood doors, can be customized to size.
We produce the material on the basis of the net sizes that are given on the order
Sizes need to be indicated in millimeter.

Of course, with Idoors there are no minimum quantities, you can buy also a single piece. For orders of 1 – 2 pieces of custom-made doors, a surcharge is applied, which varies according to the type of material chosen.

Our custom-made and stock doors are supplied without drilling for the hinges and the relevant hardware, the Ikea Compatible doors are supplied drilled, without hardware.
For drilling and assembly we recommend contacting a carpenter, a craftsman or a furniture fitter who will use the appropriate tools to make the holes and will advise you on the hardware to be used.
Alternatively, you can purchase our drilling kit which will be supplied with a test door here https://www.idoors.it/en/accessories/hinge-drilling-jig

Yes, Ikea compatible doors are already equipped with standard holes for Ikea hinges, based on the model chosen, Faktum or Metod
 

Both the dishwasher door and the side panels can be added to the cart later, as they do not have holes. You can order them directly from here https://www.idoors.it/en/door-quotation
 

Our compatibility with Ikea models relates to the dimensions and holes for the hinges, not to the door models and profiles. The models and finishes available are those you find on this page https://www.idoors.it/en/ikea-compatible-doors#finiture-materiali
 

Trem Srl guarantees to the Customer, for a period of 2 years from the delivery date (DL 24/02), that the products are free from manufacturing and / or design defects that can make them unfit for use. The 2-year warranty is reserved for the private consumer.
For customers who use items for professional use (purchase with VAT number) the warranty is 12 months.
To use the warranty service, the customer must keep the invoice.

The Seller is exonerated from the warranty for defects if the Customer has not made proper use of the products or if he has altered or modified them without the consent of the Seller or if he hasn’t promptly notified to the Seller, by registered letter with return receipt, the product defects.

The right of withdrawal does not apply for the supply of tailor-made or clearly personalized goods (customized doors, Ikea compatible, tops, cabinets with door included) or which, by their nature, can not be returned or risk to deteriorate or expire rapidly, according to Legislative Decree No. 185/99 - art. 5 paragraph 3c.
In case of damaged goods or with quality defects, please contact our customer service.

All products sold on Idoors are supplied with technical data sheets, information about the material and how to maintain and clean them.
The product sheets can be found on the product page and in the download section

When measuring the doors we suggest always considering 3 mm less than the size of the body, this means that, for example, for a 60 cm wide base, the door measures 597 mm. We also recommend measuring the door on the inside. Once your doors have been configured, the system will ask you for further definitive confirmation of the measurements and quantities entered. You will not be able to proceed with the purchase before having viewed, accepted and confirmed your order. If you do not feel confident in measuring, we suggest you to consult a professional in your area to take the measurements.

For every order placed on Idoors an invoice is issued containing the tax code of the beneficiary of the deduction and our VAT number. In order to take advantage of the tax deduction, you must choose how to pay (bank transfer specific for renovations).
It is important to indicate the order number indicated in the confirmation received via e-mail.
Many of the products sold on Idoors can be used for deductions if purchased as part of the planned interventions.
Therefore purchases made to carry out extraordinary maintenance or renovation can be used for a 50% deduction.
For more information and details, please consult the Guide provided by the Tax Office or contact our Customer Service.

If you are unable to complete your kitchen project with our configurator, don't worry, call us on +39.0434.610782 or send us an email to info@idoors.it with all the specifications and we will design your kitchen together.
 

If you want to touch our products firsthand and see the texture and quality of the material, purchase one of our samples. The sample has the purpose of showing the quality of the material and type of product chosen. Once the order has been received, the Idoors staff will contact you to find out which sample you would like to receive. If it is not available, we will take care of finding an alternative solution. We recommend contacting us first to check the availability of the requested finish.
The purchase of any of the samples (excluding the 3 finishing samples) will entitle you to receive a discount code of the same value that can only be used on the first order of doors with a value greater than €300.00. (taxable goods, transport excluded).
In the case of purchasing multiple samples, the sample with the highest cost will be discounted, in any case only one per order.
Alternatively, you can also request just the color sample in 10 x 10 format, for a maximum of 3 finishes per shipment. Also in this case the Idoors staff will contact you to find out which ones you want.
***For shipments to Italy the shipping cost of the sample is included. For shipments abroad the Idoors staff will contact you to communicate and pay the cost of transport.
 

No, our doors are supplied exclusively finished in the chosen finish, we do not supply raw doors.
 

No, the doors with fixed dimensions in stock available in the classic/contemporary category cannot be supplied with customized dimensions.
 

Our site is an e-commerce and allows you to make quotes and orders in total autonomy from here https://www.idoors.it/en/door-quotation .
After entering all the items you need, you can save the quote or proceed with the purchase by adding the items to the cart. To do this you must be registered on the site. If you also want transport, you must select the "Delivered to place" option on the delivery methods. For orders outside Italy we have to calculate transport costs separately
 

Yes, based on the material chosen it is possible to create shelves and tops with different thicknesses and customizable dimensions. Send us your request to info@idoors.it and we will give you a quote
 

Yes, sure. Our doors can also be used to make wardrobes, furniture for the living room, bathroom, laundry room, etc. You can purchase them from here https://www.idoors.it/en/door-quotation and, for any particular needs, you can write to us at info@idoors.it
 

If you need particular, non-standard items, or if you cannot find an item or accessory on our website, don't worry. Call us on +39.0434.610782 or write us at info@idoors.it to ask for availability and feasibility. If you have already entered the order in the system (but selecting bank transfer as payment method, otherwise we will not be able to make any changes to the order), we will take care of adding the missing items, if available.
 

It is possible to customize the bodies with reductions in width, height and depth, but they must always be checked with the technicians first. Send us your request via email to info@idoors.it and we will reply as soon as possible.
 

Idoors does not provide the door arrangement and renovation service, but only the production of new, finished, not raw doors.
 

Idoors does not offer an assembly service. Our kitchens are shipped on pallets and delivered at street level. Each element is completely assembled and is individually packaged and then placed on a pallet. For assembly and any porterage, you must contact a specialized company in your area.
 

Of course, inside our offices there is a small exhibition where it is possible to view the doors and the various available finishes. We are open from Monday to Friday, from 08.30 to 12.00 and from 13.30 to 18.00