displayed on the website are Ex Works
and do not include transport.
Shipping costs are charged to the customer and are explicitly highlighted in the cart as soon as you insert all the required information. The cost of shipping varies depending on the destination, weight and volume of the goods. Alternatively, when ordering, you can indicate whether you prefer to collect the goods directly from our warehouses or use your own courier.
The lead time indicated in the product data sheets are indicative and may be subject to minor variations or delays that will be promptly communicated, such as in the case of summer holidays or any other National and bank holidays. The delivery times are calculated excluding these periods. When goods are ready you will receive an email with the shipment details and the estimate delivery date. We are not responsible for any delays caused by the courier, or for any loss or damage to the products after the delivery to the customer.
The delivery service allows a pre-delivery notification to consignees; however it is requested to be available during the days scheduled for the delivery (from Monday to Friday). The costs of storage and eventual return are charged to the customer.
The customer, upon receipt of the goods, is required to check the number of packages and verify their integrity according to our procedure for unloading and checking of the goods.
In case of breakage or tampering of the package you must sign the goods as "GOODS UNCHECKED", in this way you can check the contents and inform us about the goods status.
It is also necessary to always specify the reason for the reserve (i.e. broken packaging, crushed packaging, damaged packaging, wet packaging, perforated packaging, damage to the product, etc.).
Complaints for transport damage that have not been recorded in writing and with all the specifications on the delivery documents returned to the courier are not acceptable. In case of damage to the goods, please consult our